Return Policy

At ARTISANDS LLC, customer satisfaction is our primary objective. ARTISANDS LLC warrants all of its products against defects in materials and workmanship. If customer is dissatisfied with any product due to materials or workmanship, ARTISANDS LLC will gladly accept returns on all original ArtiSands brand products in complete and undamaged condition in the original packaging (no partial products will be accepted; products must have been purchased directly from ARTISANDS LLC and not from another source or distributor). Upon receipt of the product by ARTISANDS LLC, a full refund of the entire purchase price will be refunded to the customer, less return shipping costs, if any (sorry, prepaid shipping only - COD shipments will not be accepted). 

Alternatively, customer may elect to replace the returned product with another product of equal or lesser value. Product will be shipped to customer's address of choice at no cost (please specify current mailing address on all product refunds or returns). The price difference between the replacement product of lesser value and the returned product will be refunded in cash (credit will not be applied). No other warranties, either expressed or implied, are included in this policy.


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